Terms and Conditions

1. Company information

This website is operated by Create Orion Trading DMCC ("the Company", "we", "us"), a Free Zone Company incorporated and licensed by the Dubai Multi Commodities Centre Authority.

The validity of our license can be checked at dmcc.ae/document_verification.

2. Acceptance of these terms

By accessing this website, contacting the Company or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use this website or our services.

These terms apply to the use of this website and to our general business relationship. Each individual transaction is also governed by a separate written agreement signed by both parties. If there is any conflict, the signed transaction agreement prevails.

3. Scope of services

The Company operates within the activities permitted by its DMCC license. Our services include:

• Trading in non-manufactured precious metals, including gold, silver, platinum and palladium.
• Brokerage between producers, refineries and institutional buyers.
• Support in structuring commodity transactions and related documentation.
• Sourcing and coordination with vetted suppliers and certified refiners.

The Company is not a bank, does not accept deposits, does not hold client funds on a custodial basis and does not offer regulated investment products to the public. Information on this website does not constitute an offer or solicitation in any jurisdiction where such an offer would be unlawful.

4. Eligible clients

Our services are intended exclusively for corporate clients, financial institutions and professional counterparties with full legal capacity. We do not provide services to retail consumers or to any person under 18 years of age. We reserve the right to decline any business relationship at our sole discretion and without providing reasons.

5. Know Your Customer (KYC) and anti-money laundering (AML)

The Company complies with the anti-money laundering and counter-terrorist financing laws of the United Arab Emirates, including Federal Decree-Law No. (20) of 2018 and its implementing regulations, as amended or replaced from time to time, together with the applicable rules of the DMCC Authority.

Before entering into any business relationship or transaction, every counterparty must complete our due diligence process. This may include:

• Certificate of incorporation, trade license and constitutional documents.
• Identification of directors, authorized signatories and ultimate beneficial owners.
• Evidence of the source of funds and, where applicable, source of wealth.
• Information on the origin and chain of custody of precious metals.
• Any additional information we reasonably require.

We may suspend or refuse any transaction if due diligence is incomplete or raises concerns. Where required by law, we report suspicious transactions to the competent UAE authorities, and we are prohibited from informing the counterparty that a report has been made. We keep transaction and due diligence records for the period required by law.

6. Sanctions

We screen counterparties against the sanctions lists of the United Arab Emirates and the United Nations Security Council, and against other international lists we consider relevant. We do not engage with any person, entity, vessel or jurisdiction subject to applicable sanctions, and any transaction found to involve a sanctioned party will be terminated immediately.

7. Responsible sourcing

We are committed to sourcing precious metals responsibly, in line with the DMCC responsible sourcing requirements and the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas. We do not knowingly trade in metals linked to armed conflict, human rights abuses, child labour, illegal mining or money laundering.

8. Transactions and payments

• No transaction is binding until a written agreement or purchase order has been signed by authorized representatives of both parties.
• Prices, quantities, purity, delivery terms and assay requirements are set out in each individual agreement.
• Payments are made only by bank transfer through regulated financial institutions to or from accounts held in the name of the contracting parties. The Company does not accept cash or payments from unrelated third parties.
• Title and risk transfer as specified in the signed agreement.
• Any price information shown or communicated informally is indicative only and does not constitute a binding quotation.

9. No investment advice

Content on this website and any market commentary provided by the Company are for general information only. They do not constitute financial, investment, legal or tax advice. Precious metals prices are volatile and past performance does not indicate future results. Clients should obtain independent professional advice before making any decision.

10. Confidentiality

Both the Company and its counterparties shall keep confidential all non-public commercial, financial and personal information exchanged in the course of a business relationship, except where disclosure is required by law, by a regulator or court, or to professional advisers bound by confidentiality.

11. Data protection

We collect and process personal data only as needed to respond to enquiries, carry out due diligence, perform transactions and comply with our legal obligations. Personal data may be shared with banks, auditors, regulators and service providers where necessary for these purposes, and is protected with appropriate security measures. We process personal data in accordance with applicable UAE data protection legislation.

You may ask to access or correct your personal data by contacting us at the email address below, subject to our legal record-keeping obligations.

12. Limitation of liability

This website is provided "as is". While we take care to keep information accurate, we do not guarantee that it is complete, current or free of errors. To the maximum extent permitted by law, the Company is not liable for any indirect, incidental or consequential loss arising from the use of this website or from reliance on its content. Liability relating to a specific transaction is governed by the relevant signed agreement.

13. Force majeure

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, sanctions, government action, banking or payment system failures, transport disruption or epidemics.

14. Intellectual property

All content on this website, including text, logo and design, belongs to Create Orion Trading DMCC and may not be copied or used without our prior written consent.

15. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, unless the parties agree otherwise in a signed transaction agreement.

16. Changes to these terms

We may update these Terms and Conditions from time to time. The current version is always published on this page with its date of last update. Continued use of the website after changes means you accept the updated terms.

17. Contact

For questions about these Terms and Conditions or to request our compliance documentation, please contact:

Create Orion Trading DMCC
Unit No. 605-02, Platinum Tower, Jumeirah Lakes Towers, Dubai, UAE
Email: nicolas.jimenez@createoriontrading.com
Phone / WhatsApp: +971 58 553 3748